ABOUT THE CLIENT
A technology consulting firm providing vendor assessment and sourcing advisory services.
APPROACH
Quantitative research
PROBLEM STATEMENT
Following the assessment of Vendor Alpha 1, the client needed to benchmark the capabilities and service levels of a second vendor (Vendor Alpha 2) against defined standards or competitors to inform comprehensive sourcing or relationship management decisions.
OUR SOLUTIONS
Extended the focused benchmarking exercise to assess and compare the second technology vendor based on the same performance, features, and cost metrics used in Phase 1. Gathered and synthesized comparative data, enabling direct comparison between both vendors.
KEY TAKEAWAYS
Identified comparative strengths and weaknesses between vendors
Evaluated cost-to-performance ratio across multiple service dimensions
Assessed complementary capabilities between vendors
Highlighted potential for vendor consolidation or diversification
OUTCOME
Provided comprehensive metrics and context necessary for the client to make informed decisions about their vendor ecosystem. The comparative analysis enabled strategic planning for vendor management, potential consolidation opportunities, and optimization of the overall technology service portfolio, leading to improved operational efficiency and cost management.